JitabajiPrivacy Policy — Our Commitment to Protecting Your Data

Jitabaji takes your privacy seriously. This Privacy Policy ("Policy") describes in detail how the personal data of all members using the Jitabaji platform is collected, stored, processed, and protected.

This policy applies to Jitabaji's website, mobile app, and all other digital platforms. By creating an account or using the platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in plain, easy-to-understand language — so every member in Bangladesh can be fully aware of their rights.

Jitabaji collects certain personal information to deliver its services. The table below outlines what data is collected and why:

We only collect what is genuinely necessary to provide our services. We never ask for information beyond that.

Jitabaji uses your data solely for the following purposes:

• Account Management: To facilitate registration, login, KYC verification, and account security.
• Payment Processing: To maintain records of deposits, withdrawals, and transactions.
• Service Improvement: To analyze which features are used most and improve the platform.
• Customer Service: To assist with troubleshooting and providing support.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To identify unusual gaming patterns and safeguard member well-being.
• Relevant Offers: To send you relevant promotions based on your preferences (you can opt out at any time).

Jitabaji never sells your personal data to third parties. However, there are limited circumstances in which data may need to be shared:

Permitted Cases for Data Sharing:

• Payment Processors: bKash, Nagad, Rocket — only the minimum data required to process transactions is shared.
• Game Providers: Evolution, Pragmatic Play — anonymized data for session management.
• Legal Obligation: When required to disclose information by court order or directive from a government regulatory authority.
• Fraud Prevention: Data may be shared with law enforcement agencies for cybercrime investigations.

In all cases above, only the minimum necessary data is shared. Jitabaji has no advertising partners with whom your data is ever shared.

Cookies are used on the Jitabaji website and app. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies used by Jitabaji:

• Essential Cookies: Login sessions, security tokens — the platform cannot function without these.
• Performance Cookies: To analyze which pages are visited most — fully anonymous.
• Preference Cookies: To remember your language, timezone, and user preferences.

Jitabaji does not use any third-party advertising cookies or cross-site tracking cookies. You can disable cookies in your browser settings, though some features may not work as expected.

Jitabaji does not retain your data indefinitely. Each category of information has a defined retention period:

Once the retention period expires, data is automatically and securely deleted or fully anonymized.

You have full rights over your personal data on Jitabaji. To exercise any of the rights listed below, please contact our Help Centre:

• Right of Access: You can request to view the data we hold about you at any time.
• Right to Rectification: Request a correction if any of your information is inaccurate or out of date.
• Right to Erasure: Where there is no legal obligation to retain it, you may request deletion of your data.
• Right to Restrict Processing: Request that your data not be used for specific purposes.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

Upon receiving a rights exercise request, Jitabaji will respond within 30 business days. For urgent cases, an initial response will be provided within 72 hours.

Jitabaji does not collect information from anyone under 18 or allow them to use the platform. Any attempt by a minor to open an account will be rejected at the point of registration.

Jitabaji does not collect sensitive special-category data — such as nationality, religion, political opinions, or health information. Identity document data collected for KYC purposes is used solely for age and identity verification.

If you become aware of a minor using Jitabaji, please notify our support team immediately. We will take prompt action.

Jitabaji uses industry-leading security technology to protect your data:

• SSL/TLS 256-bit Encryption: All communications on the website and app are fully encrypted.
• Two-Factor Authentication (2FA): An OTP is sent for added security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• 24/7 Security Monitoring: Unusual activity is automatically detected and blocked.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Staff Training: All staff handling data are trained under strict confidentiality policies.

Jitabaji may update this Privacy Policy from time to time — due to changes in law, new feature launches, or service improvements. You will be notified by email or in-app notification before any significant changes take effect.

The date of any changes will always be shown at the top of this page under "Last Updated." Continued use of the platform after an update constitutes acceptance of the revised policy.

To view the update history, contact our Help Centre. Previous versions are kept on file.

For any privacy-related questions, concerns, or requests to exercise your rights, please reach out through the following:

• Privacy Email: privacy@jitabaji.bet
• General Support: support@jitabaji.bet
• Live Chat: Available24/7 in Bengali
• Help Center: /help-center

Upon receiving a privacy-related complaint, Jitabaji aims to respond in writing within 30 business days. For urgent matters, an initial response will be provided within 72 hours.